Orders, Shipping & Returns
Free UK Shipping on All Orders
ORDER PROCESSING
All orders are processed within 1–3 business days after payment confirmation.
We carefully select our products to ensure quality and satisfaction for you and your pet.
SHIPPING TIMES
Delivery typically takes 7–15 business days, depending on your location within the UK.
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We ship across the United Kingdom
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You will receive a tracking number via email
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You can track your order anytime
ORDER TRACKING
Once your order has been shipped, you will receive a tracking link via email to monitor your delivery in real time.
RETURNS & EXCHANGES
We want you and your pet to be completely satisfied with your purchase.
You may request a return or exchange if:
The product is defective
You received the wrong item
You are not satisfied with your purchase
Timeframe:
You have 14 days after receiving your order to request a return
CONDITIONS
The item must be unused
Returned in original packaging
Proof of purchase is required
REFUNDS
Once your return is received and inspected, we will process your refund within 5–7 business days.
Refunds will be issued via the original payment method.
CUSTOMER SUPPORT
Need help? Our support team is here for you:
📧 support@pawmiq.com
💬 WhatsApp support available
⏱ Response within 24 hours